Help
Support
We're here to help with Glitch Squad.
Have a question, ran into a problem, or need help with a purchase? The fastest way to reach us is by email — we read every message and usually reply within a couple of days.
support@upily.com 💳 Purchase & Restore Help
Questions about the one-time unlock or restoring it
Frequently asked questions
Does Glitch Squad need the internet?
No. Once the app is downloaded, all gameplay works fully offline. An internet connection is only needed to make or restore the optional purchase.
Are my child's camera images saved or uploaded?
No. The camera is used only to recognize objects in real time on the device. Camera frames are never saved, recorded, or uploaded, and are discarded immediately after each scan. See our Privacy Policy for details.
How does the purchase work?
Glitch Squad offers a single, optional one-time unlock for full access — no ads and no subscription. A parental check appears before any purchase. Payment is handled by the Apple App Store.
I bought the unlock on another device. How do I restore it?
Open the unlock screen in the app and tap Restore Purchase. Make sure you're signed in with the same Apple ID used for the original purchase. If it still doesn't restore, email us and we'll help.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
How do I turn off reminder notifications?
You can disable reminders in the app's settings, or in your device's system Settings under Notifications for Glitch Squad.
Contact
For anything not covered above, reach us anytime at support@upily.com. When emailing about a problem, it helps to include your device model and iOS version.